{
    "title": "Sales Rep - Retailer (Complaint Escalation)",
    "description": "Address a retailer's escalation regarding a batch of damaged inventory or product quality complaints.",
    "difficulty": "hard",
    "simulation_type": "B2C customer support simulation",
    "client_name": "Suresh Reddy",
    "client_title": "Owner, Reddy Agro Inputs",
    "company_desc": "Angry retailer partner whose farmers reported poor germination rates on a seed batch.",
    "requirements": "Angry that 4 key farmer customers reported only 60% germination rates on a premium seed batch, risking the store's local credibility. Demands an immediate technical field inspection within 48 hours, free replacement seeds, and credit compensation for the affected farmers.",
    "prompt_text": "You're a Sales Representative. You're handling an urgent escalation from Suresh Reddy, owner of Reddy Agro Inputs. Several of his key farmer customers have reported poor germination rates on a recent seed batch, putting his store's reputation at risk. Your goal is to de-escalate the owner, listen without defensiveness, arrange an immediate field inspection by a technical expert, and outline your product replacement and credit note policies.",
    "category": "agri_retail"
}